HOURGLASS FITNESS STUDIOS TERMS & CONDITIONS
1. Membership
1.1. Your membership will begin on the day you join.
1.2. When paying by Direct Debit, an initial payment will be required to cover the period up to your first DD payment.
1.3. Your membership is personal to you. You cannot transfer it to another person.
1.4. If Hourglass Fitness Studios LTD or the bank/building society makes a mistake with your direct debit payment you are guaranteed a full and immediate refund from your bank/building society.
2. Fees
2.1. You must pay a monthly membership which will be determined by your chosen membership package.
2.2. Monthly instalments will be due on the 1st or 15th of each calendar month or the next available working day by Direct Debit.
2.3. We may change the amount of your monthly payments. If we do, we will notify you of this via the email address provided 14 days before the change.
2.4. Monthly fees are payable even if you do not use the centre.
3. Cancelling Your Membership
3.1. Memberships cannot be cancelled prior to the agreed contract length that you have signed up for and the last payment has been made. A contract may be cancelled once the final payment has been made; this requires 30 days’ notice in writing to Hourglass Fitness Studios LTD (info@hourglassfitnessclub.co.uk). Queries on cancelled memberships can only be dealt with when a copy of your email has been presented. Contact us on 01304 212444.
3.2. During the Minimum Period you may cancel the contract only:
3.2.1. If we fail to maintain the standard of service you would reasonably expect.
3.2.2. If we alter the operating hours of the services unreasonably resulting in you being subsequently being unable to access the services.
3.2.3. If you develop a medical condition which prevents you from using the services on an ongoing basis. An appropriate medical practitioner must provide written evidence that this is so.
3.2.4. If you move away from the area by a distance which we consider, at our sole discretion, to be too far to travel to the services for regular use. We shall require evidence that such a move has taken place.
3.2.5. If you lose your employment and are subsequently unable to keep up your repayments under this contract. You must produce documentary evidence and we may, at our discretion, suspend your payments for two months. We will then review your financial situation with you.
3.2.6. If you become pregnant. You must produce documentary evidence and we may, at our discretion, suspend payments for three months. We will then review your situation with you.
4. Centre Rules
4.1. You must comply with the centre rules/etiquette which forms part of this agreement.
4.2. We may change the rules/etiquette at any time. We will post notice of any changes at the centre.
5. Changing the Agreement
5.1. We can change the agreement at any time. We will give you 14 days’ notice of this change in writing to the email address you have given to us.
6. Facilities
6.1. You are entitled to use the facilities available for your category of membership package.
6.2. You may have to pay additional charges to use certain other facilities/activities at the Centre. You can get a list of these from our reception points. We can change these prices at any time.
6.3. Before using any exercise equipment, you must read and sign the Health Commitment Statement/Pre-Activity Questionnaire. We can refuse access to the centre’s facilities if we consider your health may be adversely affected using such facilities. In such circumstances you will be referred to your GP before continuing.
6.4. Centres may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices will be displayed in the centre in advance notifying customers of any changes. No refunds will be available for these periods.
6.5. We may change the centres opening times or withdraw any of the facilities at any time if we need them for events, tournaments, exhibitions or other special activities.
6.6. We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In the above circumstances we will use our best endeavours to:
6.6.1. Give as much notice as is reasonably practicable by contacting individuals.
6.6.2. Arrange for alternative facilities during a period of closure.
6.7. Your membership does not give you priority over other users or guarantee the availability of facilities.
6.8. Hourglass Fitness Studios LTD management reserve the right to change the activity programme. Prior notice will be given in the centre relating to activity cancellations or the introduction of new sessions.
6.9. Promotions do not apply to existing members.
7. Membership Cards
7.1. If issued with a membership card you must submit your membership card at respective reception points when accessing facilities.
7.2. If you lose your membership card, we will charge a fee to replace it.
8. Junior Members and Children
8.1. If you are 16-17 (inclusive) your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian always agrees to be responsible for your behaviour and actions and to pay us any amounts that are due on your behalf.
8.2. When you reach 18 your junior membership will end, and you will automatically and immediately become a full adult member and sign a copy of this agreement.
1.1. Your membership will begin on the day you join.
1.2. When paying by Direct Debit, an initial payment will be required to cover the period up to your first DD payment.
1.3. Your membership is personal to you. You cannot transfer it to another person.
1.4. If Hourglass Fitness Studios LTD or the bank/building society makes a mistake with your direct debit payment you are guaranteed a full and immediate refund from your bank/building society.
2. Fees
2.1. You must pay a monthly membership which will be determined by your chosen membership package.
2.2. Monthly instalments will be due on the 1st or 15th of each calendar month or the next available working day by Direct Debit.
2.3. We may change the amount of your monthly payments. If we do, we will notify you of this via the email address provided 14 days before the change.
2.4. Monthly fees are payable even if you do not use the centre.
3. Cancelling Your Membership
3.1. Memberships cannot be cancelled prior to the agreed contract length that you have signed up for and the last payment has been made. A contract may be cancelled once the final payment has been made; this requires 30 days’ notice in writing to Hourglass Fitness Studios LTD (info@hourglassfitnessclub.co.uk). Queries on cancelled memberships can only be dealt with when a copy of your email has been presented. Contact us on 01304 212444.
3.2. During the Minimum Period you may cancel the contract only:
3.2.1. If we fail to maintain the standard of service you would reasonably expect.
3.2.2. If we alter the operating hours of the services unreasonably resulting in you being subsequently being unable to access the services.
3.2.3. If you develop a medical condition which prevents you from using the services on an ongoing basis. An appropriate medical practitioner must provide written evidence that this is so.
3.2.4. If you move away from the area by a distance which we consider, at our sole discretion, to be too far to travel to the services for regular use. We shall require evidence that such a move has taken place.
3.2.5. If you lose your employment and are subsequently unable to keep up your repayments under this contract. You must produce documentary evidence and we may, at our discretion, suspend your payments for two months. We will then review your financial situation with you.
3.2.6. If you become pregnant. You must produce documentary evidence and we may, at our discretion, suspend payments for three months. We will then review your situation with you.
4. Centre Rules
4.1. You must comply with the centre rules/etiquette which forms part of this agreement.
4.2. We may change the rules/etiquette at any time. We will post notice of any changes at the centre.
5. Changing the Agreement
5.1. We can change the agreement at any time. We will give you 14 days’ notice of this change in writing to the email address you have given to us.
6. Facilities
6.1. You are entitled to use the facilities available for your category of membership package.
6.2. You may have to pay additional charges to use certain other facilities/activities at the Centre. You can get a list of these from our reception points. We can change these prices at any time.
6.3. Before using any exercise equipment, you must read and sign the Health Commitment Statement/Pre-Activity Questionnaire. We can refuse access to the centre’s facilities if we consider your health may be adversely affected using such facilities. In such circumstances you will be referred to your GP before continuing.
6.4. Centres may open/close earlier during public holiday periods. Facilities may also close for occasional special events. Notices will be displayed in the centre in advance notifying customers of any changes. No refunds will be available for these periods.
6.5. We may change the centres opening times or withdraw any of the facilities at any time if we need them for events, tournaments, exhibitions or other special activities.
6.6. We may need to close a facility or part of it for repair/refurbishment on the grounds of health and safety or improving customer service. Fitness classes may also have to be cancelled due to unforeseen instructor unavailability. In the above circumstances we will use our best endeavours to:
6.6.1. Give as much notice as is reasonably practicable by contacting individuals.
6.6.2. Arrange for alternative facilities during a period of closure.
6.7. Your membership does not give you priority over other users or guarantee the availability of facilities.
6.8. Hourglass Fitness Studios LTD management reserve the right to change the activity programme. Prior notice will be given in the centre relating to activity cancellations or the introduction of new sessions.
6.9. Promotions do not apply to existing members.
7. Membership Cards
7.1. If issued with a membership card you must submit your membership card at respective reception points when accessing facilities.
7.2. If you lose your membership card, we will charge a fee to replace it.
8. Junior Members and Children
8.1. If you are 16-17 (inclusive) your parent or guardian must sign this agreement on your behalf. By signing this agreement your parent or guardian always agrees to be responsible for your behaviour and actions and to pay us any amounts that are due on your behalf.
8.2. When you reach 18 your junior membership will end, and you will automatically and immediately become a full adult member and sign a copy of this agreement.
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Club Rules
We want you to have the best experience possible as a member of Hourglass Fitness Studios LTD so we respectfully ask to you to oblige to our club rules.
You must conduct yourself in a quiet, well-mannered fashion at all times.
Lost Property
Health and Safety
General
- All users should dress appropriately at all times.
- Members must wipe down machines/equipment after use and put equipment away.
Lost Property
- All lost property is kept for a period of 3 weeks before being disposed of.
- Hourglass Fitness Studios LTD is not liable for the loss or theft of any personal belongings.
Health and Safety
- Smoking is not permitted anywhere on the Hourglass Fitness Studio LTD site.
- All customers must inform staff of any medical condition which may affect their use of the facilities.
- Whilst using the facilities all members are responsible for their own health.
General
- The opening times may be subject to change. Changes in the timetable may affect usage of the facilities.
- Hourglass recommend the booking of classes. Classes can be booked up to 6 days in advance. Members can book online or can be booked in by telephone or in person. Members who fail to attend booked classes repeatedly will be subject to a £2 fine. Cancellations must be received at least 2 hours in advance.
- The management of Hourglass Fitness Studios LTD reserves the right to cancel any membership in breach of rules or conduct which in the view of the management is offensive to customers and / or staff or represents a health and safety danger.